Help Centre
- About Keys To Success Club
- Who is behind Keys To Success Club?
The Keys To Success Club was founded in 2008 by Mark Taylor. A driven entrepreneur with multiple business interests, Mark is committed to creating a global success community to inspire and enable people to achieve the success they deserve.
Mark has brought together a global leadership team, and an experienced set of experts across the property, business and personal development divisions
- Can I ever communicate with a real person or pick up the phone and call someone?
Yes you can through a number of options.
You will be able to speak through a Live Chat function (over the Internet), or use the same function to leave a message. This will be your opportunity to ask questions or make suggestions on future content.
You can also make an enquiry via the contact us form
You can of course reach us via email at: info@KeysToSuccessClub.com
Alternatively, you will be able to pick up the phone and call or text +61 424 191 370.
- Who is behind Keys To Success Club?
- General Membership
- Do I have to be a member to access all the content of this site?
Non-members will be able to view all of the content on the Keys To Success Club site. However, in order to download specific content items, you will need to become at lease a silver member.
To find out more about our membership options, please click the relevant link below:
- What do I receive for my $1 test drive of the Keys To Success Club?
This will depend on whether you are a silver, gold or platinum member of the club.
To find out more about these different levels of memberships, please click the relevant link below:
- Can I still join if I live in a country outside Australia?
Yes you definitely can, although a few of the services we offer are Australia specific. Please refer to the relevant test drive to see what apsects are not relevant for our overseas members products
- What happens after the $1 is over?
As per the Terms and Conditions and the text that you can read on the registration page, the no-risk 21-day test drive trial will last from the day you register until the 21-days have lapsed. After the trial period is over, your 21-day test drive will convert into a regular monthly membership which will depend on your membership level; you can cancel at anytime, without penalty.
- Is there a limit to the amount of items I can download every month?
As there are now hundreds of items on this site, naturally we need to be protective to ensure members use the site with integrity and do not put excess strain on our servers.
With this in mind, we have created a Fair Use Policy, which states that: A member may view or download to their computer thirty (30) separate items in any given calendar monthly. This amount is deemed as the volume of content that a member can reasonably consume within this specified period of time.
If you unwittingly exceed this amount, your account will be suspending until the date of your next billing period and then it will automatically re-activate.
- I have forgotten my user name and/or password how do I log-in?
After you have had a failed log-in attempt, text will appear with directions for you to follow in order to have your password reissued. If you have followed these steps to the letter and you are still unable to access the site, please email us with details and we will resolve the issue for you.
- Can I share my password or downloaded items with a friend?
The Keys To Success Club is designed for your personal use. Passing your details to family, friends or associates will only provide temporary support and may even lead to confusion. Therefore, as per our Terms and Conditions, it is prohibited to pass your username and password to others, and for you to electronically or physically distribute downloaded items to any third party.
- Can I cancel my membership of the Keys To Success Club anytime?
Unlike other subscription services, which will lock you in for 12 or 24 months, Keys To Success Club gives you the option to cancel your membership at anytime.
- Do I have to be a member to access all the content of this site?
- Search & Download
- How to I search for an item within the Keys To Success Club?
As you will see, at the top of the right-hand-side panel, there is a fast and convenient method to search for any item available on this site. It uses a drop-down menu, so all you need to do is select what you are looking for, then click the “Search” button. From there, all matching items will appear with a 75 words description and a further line to fine out more.
- What should I do before downloading an item within the Keys To Success Club?
Once you have landed on the page of a particular item, you will see a description of exactly what the item is about and you able to read a list of bullet points that outline what you will learn by absorbing that particular item. Underneath these bullets, you may find that other members have written a review or have made comments. We suggest that you read this text first before downloading an item to ensure that you don’t unnecessarily exceed your monthly download limit.
- How do I download a Print or text-based item to my computer?
When it comes to print or text-based documents, if you would like to view or start reading a particular item, you need to click on the “Download” button. Please note: items above 1MB may take up to 1 minute to download (depending on the speed of your internet connection). Alternatively, you may wish to not only download an item to view, but you may instead wish to save the item to your personal computer for future reference.
If you are a PC user, you will need to right-click the download button, and then select the “Save Target As” option. A screen will then pop up asking you where on your computer do you want to save the document.
For Mac users, you can either open the document and then go to File and then Save As, or you can right-click the download button and select “Download Linked File” which will save the item on your desktop and then it can be moved to your desired location.
- If I have downloaded a text-based document, am I able to print it?
Yes you definitely can. As most of the text-based items are more than 20 pages, we suggest printing via a laser printer, which will be much faster and more cost effective. Of course, if you prefer to read them on your screen, please do so.
- What are my options when it comes to downloading an Audio file?
When it comes to Audio, you have two options. The first option is to click the “Play” button and the sound will automatically stream from the web. Please note: depending on the speed of your Internet connection, you may need to allow up to 10 seconds for buffering.
The second option you have is to download the entire Audio file to your computer so you can listen to it through a program such as iTunes or Windows Media Player. Once on your computer, you can then transfer the MP3 file to your iPod or preferred MP3 player. Specific steps on how to download an Audio (MP3) file are as follows:
If you are a PC user, you will need to right-click the download button, and then select the “Save Target As” option. A screen will then pop up asking you where on your computer do you want to save the document.
For Mac users, right-click the download button and select “Download Linked File” which will save the item on your desktop and then you can move it to your desired location from there.
Please note: most of the audio files on this site are between 20 and 60 MB in size. This means, depending on the speed of your Internet connection, they may take up to 30 minutes to download. Of course if you use a broadband or ADSL connection, you can expect it to take anywhere between 1 and 5 minutes.
- How do I watch the Videos on the Keys To Success Club site?
Simply click the “Play” button and allow some time for buffering and then the Video will automatically begin to play. Please note: if you do have a slow Internet connection, there may be some delays during the video while further buffering and loading occurs.
- Can I put download items on my website or even sell them to others?
All of the items on this site are protected by the copyright of the product creators. As specified in the Terms and Conditions, the items are for personal use and may be stored on your computer. However, if you copy, reproduce, distribute, transmit, broadcast, display, sell or license any item on this site (electronically or otherwise) you are in breach of the rules of this site. Immediate action will be the termination of your membership and fines of up to $100,000 may be enforced.
- How to I search for an item within the Keys To Success Club?
- Adding Content
- Can I add something of my own to the Blog?
The Blog on the Keys To Success Club is reserved for the owner of this site. If you have an article, story, anecdote or video that you feel would be appropriate to be displayed on the Blog, please email it to us. If we believe it to be suitable, we will add it to the Blog when the chance arises.
- I have an eBook or Audio recording, can I upload it into the Keys To Success Club?
In order to protect the value of this site and ensure that the quality of content remains of a high standard, members will not directly be able to add their own content to the Keys To Success Club. If you have an idea or suggestion, please send an email to us, providing as much detail as you possibly can about the item. If we find it to be suitable, we will ask you to email the item to us, or if it is a large audio or video file send it to us by physical mail, and we will endeavour to review it and put it up on the site.
- Can I add something of my own to the Blog?
- Spreading The Word
- Can I tell others people I know about the Keys To Success Club?
Absolutely. Now you can of course simply send people to the Keys To Success Club home page, however the Keys To Success Club is proud to offer an Affiliate program. We believe that it's the ultimate Win-Win-Win scenario. The people you refer get access to the same extraordinary service, it helps us grow our member base and you receive an ongoing source of income to reward you for the members you have referred.
- I am new to Affiliate marketing. In simple terms how does it work?
You are issued with your own affiliate link, encoded with an ID that tracks the link that belongs to you. As a member you automatically are issued with an affiliate ID. Just go to “Affiliate Promo Tools” to find your link. If you are a non member then you can go to Affiliate Program to register for a link. Then simply add this link to your website or any of your emails. When someone clicks on your link, a tag will be put onto their computer and land on the promotional page of the Keys To Success Club. Then when someone becomes a member you’ll receive 25% (minus our merchant costs) of the person's monthly investment for the lifetime of that membership. Of course, the more people you refer the more income you will make.
- I am interested and want to get started. How I can find out more information?
Please see the Keys To Success Club Affiliate FAQs section. There you will find even more specific information and everything you need to know about how to effectively market and promote the Keys To Success Club to others.
- Can I tell others people I know about the Keys To Success Club?
- Technical
- I have discovered spelling and grammatical errors on this site. How can these be fixed?
Due that the large volume of content on this site, unfortunately there may be some spelling and grammatical errors. It would be of great benefit for us if you can please send an email, letting us know the URL of the page in question and on what line the error occurs. This is will be fixed by our programmers as soon as promised.
- I have downloaded a printed document but I can't seem to open it?
All of the print or text-based documents that are on this site have been formatted in an Adobe Reader file (commonly know as a PDF). If you don’t have such a program installed on your computer, you will need to purchase it or download a free version of the program from: www.adobe.com.
- I have pressed “Play” on a particular Audio/Video item, I have waited some time for buffering and I still can't hear any sound. What's wrong?
Often some people may be unaware that the sound on their computer has been set on mute or the volume is turned down to a very low level. We recommend that your first action is to check your volume settings on your computer or if you are using external speakers, ensure that they are switched on.
If these steps don't correct the issue, you may want to try the steps below.
For Mac Users
- Open "Applications" > "Utilities" > "Audio MIDI Setup"
- Check the properties for "Built In Output". Make sure it's set to 44.1 KHz.
For PC Users
- Click "Start".
- Select "Run".
- Type: sndvol32
- Click "OK".
- Make sure the following are not muted and the volume is up for "Volume Control" and "Wave".
If you're still having trouble, check to see if your system meets these requirements for running the video player:
- Macromedia Flash Player 7.0+ plug-in
- Windows 2000 or higher with latest updates installed
- Mac OS X 10.3 or higher
- Firefox 1.1+, Internet Explorer 5.0+, or Safari 1.0+
- Broadband connection with 500+ Kbps
Audio and Video on the Keys To Success Club are streamed through an Adobe Flash player. For the best experience, we suggest you install the latest version of Adobe Flash after removing any old versions you've installed.
- I have tried all of the points above, but the Audio/Video is still not working. What can I do?
If you have tried all of the points above, then there may be an issue on our end, such as a particular link has become detached from the download button or the file has become corrupted. Please send us an email and we will endeavour to fix the problem as soon as possible and we will notify once it is working again. With matters such as this we apologise for any inconvenience caused and thank you for letting us know. This way, other members won’t have the same problems with that particular link.
- I have discovered spelling and grammatical errors on this site. How can these be fixed?
- Updating My Details
- As a member, are my personal details safe?
All of your personal details are stored on our secure servers, protected by dual passwords. Your contact information can only be accessed by our senior staff. Please note: members of the Keys To Success Club will not be able to see or access any of your contact information.
- How do I update my personal and contact details?
If you are a member, you can update your contact information at any time by clicking on the “Support” button and then “My Account”. We strongly suggest that you check this area regularly, in order to make sure that you continue to received our regularly email updates and we can contact you by phone or sent physical mail for important announcements. You can also update your payment details in the area.
- If I cancel my membership, can I rejoin?
If you cancel your membership, you will not be able to re-register for a period of 12 months. This is to prevent people from stopping and starting their membership in an unethical way. To combat this our software will recognise the same user. Should you believe that your case is in need of individual consideration, please send us an email and we will get back to you as soon as possible.
- As a member, are my personal details safe?
- Other Questions?
- I've read all of the above but still can't find what I'm are looking for?
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Please fill out the enquiry box below with your details and one of the Keys To Success Club team will reply to you within the next 24 hours. Remember to ensure that KeysToSuccessClub.com is whitelisted and check your spam filter (to ensure that you receive our e-mail)